Refund & Cancellation Policy

1. Package Payments and Early Stops

Our 3- and 12-month packages are billed monthly for a fixed number of payments. They end automatically after the last payment and do not renew.

How to stop early: In Account Settings, select "Manage billing" to open the billing portal. You can also contact our support team. If you stop early, access continues until the end of the month you've paid for, and there are no further charges.

We do not provide refunds or credits for partial paid months or unused time.

2. Top-up Credits

One-time purchases of top-up credits are generally non-refundable.

Top-up credits never expire and will remain in your account until used. If you believe there has been an error in billing or if you are unable to use the service due to a technical issue on our end, please contact support within 14 days of purchase for review.

3. Refund Eligibility

While we generally do not offer refunds for change of mind, we may consider refund requests on a case-by-case basis for the following circumstances:

• Technical Errors: If a technical error prevented you from using the service and we are unable to resolve it within a reasonable timeframe.
• Duplicate Charges: If you were accidentally charged multiple times for the same product.
• Service Unavailability: If the service was down for an extended period (more than 24 hours) during your paid package term.

4. Currency and Taxes

Prices and charges may be in AUD, USD or EUR, as displayed at checkout. Your bank may charge currency conversion or overseas transaction fees. Displayed prices include any applicable taxes.

5. Requesting a Refund

To request a refund, please contact our support team with your order details and the reason for your request. We aim to review and respond to all refund requests within 3-5 business days.